Fifteen community groups and service providers are based at the Box Hill Town Hall’s Community Hub.
Box Hill Citizen's Advice Bureau
Located on lower floor. Phone: 9285 4801.
The Box Hill Community Information Centre and Citizen’s Advice Bureau has been operating in Box Hill for several decades. Entirely staffed by volunteers, the bureau provides free confidential information and referral services to the community for all ages and backgrounds. Community members can access information and assistance on family and personal matters, social and welfare services, health services, housing and accommodation, consumer affairs, political and civic matters, financial matters, voluntary work and general information. The federal government provides funding for emergency relief services (food vouchers, payment of utility bills, prescriptions). Specialised tax advisors are available during tax time and legal advisors can be arranged by appointment.
Box Hill Historical Society Inc.
Located on ground floor. Phone: 9285 4807.
The Box Hill Historical Society collects and maintains a local history collection relevant to the suburbs of Box Hill, Box Hill South and North, Mont Albert, Mont Albert North, Bennettswood and parts of Burwood and Surrey Hills. The society’s Heritage Centre is open to the public for research and information every Tuesday from 11am to 4pm and on the first Saturday morning on each month from 10 am to 12 noon. The society's local history archive contains photographs and images, newspapers, rate records, books and journals, manuscripts, maps, ephemera, cemetery records, oral and family histories. The society also collects and communicates the local history of the area through cemetery tours, exhibitions and displays, monthly meetings with a speaker, a bi-monthly newsletter, local history publications, outings with an historical flavour and participation in the annual Whitehorse Heritage Week. Part of the society’s collection catalogue can be accessed via the Whitehorse Manningham Library website www.wml.vic.gov.au
Chinese Gambling Concern Inc.
Located on upper floor. Phone: 9275 6988.
The Chinese Gambling Concern Inc. (CGCI) disseminates information and runs programs that raise public awareness and provides early intervention of problems related to or arising from harmful gambling. CGCI provides a telephone hotline service for gamblers and their relatives and friends. The service is free and is provided by volunteers who have received training provided by professional counsellors (general and financial).
Chinese Health Foundation of Australia
Located on first floor. Phone: 9285 4812.
The Chinese Health Foundation of Australia aims to promote health amongst Chinese Australians and empower individuals to make informed decisions about their social, mental and physical wellbeing. The foundation operates through project funding and donations and is run by a volunteer Board of Directors. Board and staff members maintain a broad spectrum of relationships within the Chinese community and the health services sector including senior citizens and Chinese medicine specialists. Requests for assistance come from a variety of areas and partnerships and collaborations are crucial to achieving the aims of the foundation.
Eastern Community Legal Centre
Located on lower floor. Phone: 9285 4822. Email:
. Website: www.eclc.org.au
Eastern Community Legal Centre (ECLC) offers free legal assistance during the day and night from its Box Hill location as well as its Boronia office and various outreach locations across Melbourne’s east. ECLC is committed to reform that achieves equality and social justice within the legal system for communities and people experiencing disadvantage. In addition to direct legal services, ECLC also undertakes community development activities that empower clients, workers and the general community. ECLC raises awareness of legal issues and provides education through projects and partnerships, workshops, media, events and publications. ECLC has a small staff team and over 100 volunteers.
Eastern Volunteer Resource Centre
Located on upper floor. Phone: 9285 4814.
Eastern Volunteers is a recruitment and referral service providing a gateway to community-based volunteering opportunities in aged care, child care, gardening, administration, disability services, fundraising, op shops, youth work, migrant settlement services, tutoring and driving. It has offices in Box Hill and Ringwood and about 100 volunteers assisting on the Board of Management and in program delivery.
Extended Families Australia
Located on upper floor. Phone 9285 4837.
Extended Families Australia provides support, respite, social relationships and community participation for children with disabilities and their families in Melbourne and the Mornington Peninsula. It seeks to widen social networks, empower individuals, promote inclusion and strengthen the bonds people have within their local area. Children and families who are supported by Extended Families Australia have access to a number of flexible support options founded upon volunteering models including individualised volunteer matching for social, recreational and respite support, supported play groups, friendship groups and social events.
Family Access Network
Located on upper floor. Phone: 9890 2673. Email:
Family Access Network has been providing services to young people since 1981 and is committed to responding to the diverse needs of homeless and at risk young people and young families. Our service philosophy is underpinned by a client focussed rights-based approach. We operate in the belief that timely intervention maximises positive outcomes. FAN’s vision is for a community which acknowledges and values the dignity and worth of all citizens and enables individuals to deal positively with adverse situations in their lives.
Gateway Local Learning and Employment Network (LLEN)
Located on the upper floor. Phone: 9285 4841. Website:
Gateway Local Learning and Employment Network is a Victorian Government initiative that aims to improve education, training and employment opportunities for young people in the Cities of Manningham, Monash and Whitehorse. The network collaborates with schools, TAFEs, universities, other service providers and industry to support young people to make the transition from school to further study or employment.
Louise Multicultural Community Centre
Located on the ground floor. Phone: 9285 4850. Email:
With a mission of ‘Helping refugees and migrants living in Australia’, the Louise Multicultural Community Centre aims to encourage and assist people of diverse national, ethnic, religious and linguistic backgrounds to practice, enjoy and share their own culture and to fully participate in public and civic life. The organisation’s range of programs include: English classes; Mandarin classes; ‘Book Buddies’ and computer classes as well as activities, events and excursions.
Migrant Information Centre (Eastern Melbourne)
Located on lower floor. Phone: 9285 4860. Email:
The Migrant Information Centre (Eastern Melbourne) provides a range of free and confidential services for migrants and refugees living in the Cities of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges. The centre provides information, referrals and assistance in areas such as aged care, disability services, childcare, employment, family support, health, housing, migration and youth services. Services are designed to assist migrants and refugees to settle in Australia and to promote equity of access for migrants to all services provided in the community. The centre undertakes consultations with migrant communities across the region and consults with other service providers and businesses within the region to improve access to services.
Whitehorse Boroondara Community Radio (3WBC 94.1FM)
Located on ground floor. Phone: 9285 4846. Email:
Staffed entirely by volunteers, 3WBC is a community-based broadcaster servicing Melbourne’s eastern suburbs. 3WBC broadcasts a mix of local music, news, entertainment and sporting programs 24 hours a day, seven days a week. The station also caters to a culturally and linguistically diverse audience, with more than 20 per cent of its programming aimed at specific community groups.
Whitehorse Community Chest Inc.
Since 1962, the Whitehorse Community Chest has helped local charities and welfare agencies serving people needing assistance in our community. By supporting the Whitehorse Community Chest, you are helping at least 40 charities and welfare agencies in the City of Whitehorse. Our mission is to promote local giving by raising and distributing funds to organisations that provide health, wellbeing, education, recreation and support services. We focus on partnership development and building strategic alliances that benefit our community. The Whitehorse Community Chest is managed by volunteers and two part-time staff to serve local residents. Each year nearly 700 volunteer walkers/collectors knock on every door in the community to raise funds that are distributed to local charities and community groups.
Whitehorse Pre-school Association
Located on upper floor. Phone: 9285 4854. Website:
The Whitehorse Pre-school Association assists families wishing to enrol their three or four-year-old children in kindergartens and pre-schools in the City of Whitehorse. The association undertakes seminars for pre-school staff and committee of management members and plays an advocacy role with government agencies. The association also provides a lending library including videos, books, toys and dress-ups.